Refund policy


  • Glucozen.online – Return & Refund Policy

    At Glucozen.online, customer satisfaction is our top priority. We offer high-quality products with 2–3 working days delivery across Pakistan and Cash on Delivery (COD) for your convenience.

    🚚 Delivery Information

    Delivery Time: 2–3 working days nationwide.
    Payment Method: Cash on Delivery (COD).

    🔄 Returns & Exchanges

    You can request a return or exchange if:

    • The product is damaged, defective, or incorrect.

    • You contact us within 3 days of receiving the product.

    • The product is unused, unopened, and in its original condition.

    📦 How to Request a Return

    1. Contact us via WhatsApp or email within 3 days of delivery.

    2. Share your order number, product images, and reason for return.

    3. Our support team will review your request and guide you through the process.

    💰 Refund Policy

    We issue refunds in the following cases:

    • A paid order is cancelled before shipping.

    • A returned item is approved after inspection.

    ✅ Refunds are processed via bank transfer within 7 working days.
    ❌ Note: For Cash on Delivery orders, refunds are not issued in cash — only via bank transfer.

    🚫 Non-Returnable Items

    • Opened or used products.

    • Items returned after 3 days.

    • Products damaged due to misuse.

    📞 Need Help? Contact Us

    📧 Email: glucozen.online@gmail.com
    📱 Phone / WhatsApp: +92 307 6026836